1. Where should I go to get the service?
In any territorial office of the Center for the provision of administrative services of the city of Kharkov, regardless of place of residence.
2. Who decides on registration / deregistration of a place of residence?
The decision is made by employees of the Office of Registration of the place of residence of the Department of Registration of the Kharkiv City Council.
3. How long does it take to get the service?
The service is provided by the staff of the Office of Registration of the Place of Residence of the Department of Registration of the Kharkiv City Council on the day that a person contacts any territorial unit of the Center for the Provision of Administrative Services of the City of Kharkov.
At the request of the applicant, the service can be provided within 20 minutes.
4. What services in the area of registration / de-registration of a place of residence can an applicant get?
5. Why is it necessary to update?
Updating the data is the need to make up-to-date information / changes in the information about the person in the Register of the territorial community of the city of Kharkov (in case of changing the name and other personal data about the person, entering the registration date to those who registered their place of residence before 04/04/2016)
6. What is necessary for updating?
7. What documents are necessary for putting a stamp in the applicant's passport in connection with the change of street name, numbering of houses, etc.?
The document in which information on registration of place of residence is entered (passport of a citizen of Ukraine, etc).
8. What documents are required to de-register the place of residence of the deceased?
This service is provided free of charge.
9. What additional documents for registration / de-registration of the place of residence must be provided by the applicant, who is subject to statement or is on the military account?
Military registration documents are:
10. What marks should be put in the military registration document of the applicant who applied for registration / de-registration of the place of residence?
To register the place of residence of the applicant in his military registration document, there must be a note about registration with the military in the military commissariat of the district of Kharkov where the person intends to register his place of residence.
De-registration of the applicant’s place of residence is carried out only if there is a military commissariat mark on de-registration
Need advice on registering / deregistering a place of residence or obtaining archival information from a file on a person’s registration (form A)?
Call the hotline: 0-800-304-304
1. What is e-service?
This is a form of interaction between local governments and individuals, in which the submission of the necessary documents to obtain the service is carried out electronically via the Internet. The result of some services may be provided in the form of an electronic document
2. Where can I get an electronic service?
The electronic service can be obtained on the Kharkov Electronic Services Portal (www.e-kharkiv.org).
3. What is the Electronic Services Portal of Kharkiv?
The combination of software and hardware with a unique Internet address (www.e-kharkiv.org) together with information resources that are at the disposal of the Kharkiv City Council (its executive bodies) and provide access of legal entities and individuals to these information resources and information services by structural subdivisions of Kharkiv city council and public utilities of the city of Kharkiv via the Internet
4. Who is the administrator of the Kharkov Electronic Portal Services Portal?
The website administrator is the Kharkiv Data Center utility company, which administers software and hardware that integrates information with external automated systems, in particular by providing access to such information to external authenticated and remotely identified users.
5. What is a “Help Search” on the Kharkov Electronic Services Portal?
This is the section where you can find the help received earlier, by its unique number, which is displayed, regardless of the method of receiving the document, on the help itself. This number must be entered in the active field and click the "Search" button. After these actions are completed, the certificate, the unique number of which has been entered, will be displayed on the device screen.
6. What is “My orders” on the Electronic Services Portal of the city of Kharkov?
This is a section in which the result of previously received services is stored using the Electronic Services Portal of the city of Kharkov.
7. Where to contact in case of questions while working with the Kharkov Electronic Services Portal?
In the section "Contacts" on the Electronic Services Portal of the city of Kharkiv are contact details with which you can contact the experts. There are telephone hotline (0-800-304-304), contact e-mail and phone numbers that can be contacted using instant messengers
Additionally, a chat bot is available on the website of the Registration Department of the Kharkiv City Council (dr.city.kharkov.ua) with which you can ask a question to a specialist online. To use the chat bot, the user must click on the active button “Online Help” on the right side of the specified website.
8. Is it possible to choose another language on the Kharkov Electronic Services Portal?
Yes. In the top right corner there are three active labels “UKR” - Ukrainian, “RUS” - Russian and “ENG” - English. By clicking on any of them, you can choose a user-friendly language.
1. How to get information about yourself from the Register of the territorial community of the city of Kharkov through the Electronic Services Portal of the city of Kharkov?
To obtain information about yourself from the Registry of the territorial community of the city of Kharkov through the Electronic Services Portal of the city of Kharkov, you must log in using electronic identification tools (using a qualified electronic signature, BankId and others), go to the “Services” tab, select the required one and click on the “ To order". After performing the described actions, a window will open in which you must fill in the required fields, after filling in which you must click the "Order" button. The result of the above actions will be a help that can be printed and which will be available in the "My Orders" section.
2. Who can get the service through the Electronic Services Portal of the city of Kharkov?
With the help of the Portal of electronic services of the city of Kharkov, users can obtain a certificate whose place of residence / residence is registered in the city of Kharkov and who have been authenticated through the available means of electronic identification.
3. What is personal identification?
The procedure for using the identity of a person from documents created on tangible media and / or electronic data, as a result of which an unambiguous identification of a natural, legal person or a representative of a legal entity is ensured.
4. What are electronic identification tools?
The information carrier containing the identification data of the person and is used to authenticate the person when providing and / or receiving electronic services.
5. What is an electronic signature?
This is analogous to the signature of an individual in electronic form and is equivalent to it. It serves to identify an individual, is unique and is protected from copying.
6. What is a digital signature / qualified electronic signature?
An enhanced electronic signature that is created using a qualified electronic signature tool and is based on a qualified public key certificate.
7. How and where to get a qualified electronic signature?
To obtain a qualified digital signature, you must contact an accredited key certification center (ADSC). Some banks are ADCS and provide a personal qualified electronic signature. The list of ADSSCs providing such a service is published on the website of the Central Certifying Body of the Ministry of Justice of Ukraine (https://czo.gov.ua/ca-registry).
8. What is BankID?
BankID is a way to verify citizens through Ukrainian banks to provide administrative and other services via the Internet.
9. What is MobileID?
Mobile ID is a service of mobile operators that allows electronic identification of a person to receive various electronic services. The qualified electronic signature of the subscriber is recorded on the new generation SIM-card. This service is provided by mobile operators by replacing the existing SIM card with a new generation SIM card with a built-in qualified electronic signature.
10. What services can be obtained using the Portal of electronic services of the city of Kharkov?
With the help of the Kharkov Electronic Services Portal, you can get the following services:
11. What is a certificate of residence registration?
A certificate of residence registration is a document issued by the registration authority to a person upon his request and confirming the registration of the place of residence or place of stay of the person.
12. What is the certificate of persons registered in the dwelling (certificate of family composition)?
Certificate of persons registered in the dwelling (certificate of family composition) is a document issued by the registration authority, or other authorized bodies, at the request of the applicant, whose persons have registered with him at the same address.
13. In what form can I get help with the help of the Portal of electronic services of the city of Kharkov?
With the help of the Portal of electronic services of the city of Kharkov, you can get help in electronic form. Such information, if necessary, can be printed.
14. Is it possible to get a certificate of registration of a place of residence of a person or a certificate of persons registered in a dwelling (certificate of family composition) in paper form?
If necessary, the applicant has the opportunity to receive this certificate in paper form by contacting any of the 11 Centers for the provision of administrative services of the city of Kharkiv or in any of the 66 sites of the municipal enterprise "Zhilkomservis."
15. What is a technical passport in the enterprise "Kharkiv City Bureau of Technical Inventory"?
Technical Passport (Technical Passport) is an information and reference document showing the actual condition of the property, where information on the size, area and number of floors of the building, date of construction, date of major repairs, wall thickness and material from which the walls are made, characteristics of the foundation, roof is recorded. etc. The registration certificate can be manufactured for the whole building, as well as for its part (technical passport of a specific room). This document, ordered via the Kharkov Electronic Services Portal, is issued by the Kharkov City Bureau of Technical Inventory.
16. Who can order a technical passport in the UC "BTI"?
The technical passport in the UC "BTI", with the help of the Portal of electronic services of the city of Kharkov, can be ordered by the owners of real estate, regardless of the registration of the place of residence / stay.
17. How to order a technical passport in the UC "BTI" through the Portal of electronic services of the city of Kharkov?
To order a technical passport at UC BTI through the Kharkiv Electronic Services Portal, you must log in, select a service, fill out a form and attach the necessary documents, then you must pay for the service and come at the appointed time and pick up the finished document to the UC front office BTI.
18. How to verify the authenticity of the certificate obtained using the Portal of electronic services of the city of Kharkov?
To verify the authenticity of the certificate obtained through the Electronic Services Portal of the city of Kharkov, you must scan the QR code in the bottom corner of the certificate itself or enter the number of the certificate in the field located on the Electronic Service Portal of Kharkov in the Search for Help section.
19. What is a QR code?
A QR code is a two-dimensional bar code consisting of points that are recognized by the sensor, converted to binary numbers and converted according to a certain algorithm.
20. How to read a QR code?
Anyone who has a mobile phone with a camera and an installed program for recognizing encrypted information that can be downloaded on the Internet can read the QR code. Also, the QR code can be read using a special scanner connected to the computer on which the corresponding program is installed.
21. Is it possible to present a certificate obtained on the Electronic Services Portal of the city of Kharkov on demand?
Yes. The certificate received by means of the Portal of electronic services of the city of Kharkov is equivalent in its significance to that issued in the Center for the provision of administrative services.
1. Who is an authorized user?
This is an authorized subscriber who, using electronic user identification, accesses the website in order to obtain the relevant certificate from the Registry.
2. How to connect to the Kharkov Electronic Services Portal to a private notary?
In order for a private notary to connect to the Electronic Services Portal of Kharkiv, you must:
3. Who enters into a contract for the provision of services for connecting a private notary to the website of the Kharkiv Electronic Services Portal?
The agreement on the provision of services to connect to the website "Portal of electronic services of the city of Kharkiv" is between a private notary and UC "Kharkiv Data Center"
4. Where to get a sample contract for the provision of services to connect to the website "Portal of electronic services of the city of Kharkov"?
To get a sample contract for the provision of services to connect to the website "Portal of electronic services of the city of Kharkiv" you need to contact UC "Kharkiv Data Center" or to the hotline by phone 0-800-304-304, after which specialists UC "HDC" send the contract to a private notary by e-mail.
5. What to do after receiving the contract from UC "HDC" by email??
After receiving the contract from UC "HDC" by e-mail, it must be studied, printed out in duplicate, sign both copies and taken to UC "HDC”
6. Where is the Kharkov Data Center enterprise located?
UC "Kharkiv Data Center" is located at: Kharkov, st. Kontorskaya 35.
7. Who sets up software from private notaries to connect to the Kharkov Electronic Services Portal?
The software of the private notary is set up by the specialists of the enterprise “HDC” This can be done both remotely and on-site specialist in the notary office.
8. Who conducts training of private notaries to work with the Kharkov Electronic Services Portal?
The training of private notaries, in terms of working with the Electronic Services Portal of the city of Kharkov, is carried out by specialists from UC “Kharkov Data Center”
9. What services can get a private notary with the help of the Portal of electronic services of the city of Kharkov?
With the help of the Portal of electronic services of the city of Kharkov, private notaries can receive the following services:
10. With the help of the Portal of electronic services of the city of Kharkov, private notaries get services for a fee?
Yes. The cost of one of the services available to a private notary is 83.53 UAH.
1. Who is an authorized user?
This is an authorized subscriber who, using electronic user identification, accesses the website in order to obtain the relevant certificate from the Registry.
2. How to connect to the Kharkov Electronic Services Portal to a notary public?
In order to connect to the Electronic Services Portal of the city of Kharkov, a notary public must:
3. Who concludes an agreement on the provision of services to connect to the website "Portal of electronic services of the city of Kharkov" state notary?
The contract for the provision of services for connecting to the website of the Portal of electronic services of the city of Kharkiv of a notary public is concluded between the head of the notary public office and the enterprise Kharkiv Data Center. This contract is concluded on all public notaries of a particular public notary office.
4. Where to get a sample contract for the provision of services to connect to the website "Portal of electronic services of the city of Kharkov"?
To take a sample contract for the provision of services for connecting to the website of the Kharkiv Electronic Services Portal, you need to contact the head of the notary public office in the Enterprise Kharkov Data Center or to the hotline by calling 0-800-304-304, after which the specialists UC "HDC" send him a contract by e-mail.
5. What to do after receiving the contract from UC "KDC" by email?
After receiving the contract from UC "KDC" by e-mail, it must be studied, printed out in two copies, make a list of connected public notaries, the head of the notary public office to sign both copies and take to UC "KDC".
6. Where is the Kharkov Data Center enterprise located?
UC "Kharkiv Data Center" is located at: Kharkov, st. Kontorskaya 35.
7. Who sets up the software for notaries public to connect to the Kharkov Electronic Services Portal?
The software of public notaries is set up by the specialists of the enterprise "HDC". This can be done both remotely and with the departure of a specialist in a notary public office.
8. Who conducts training of public notaries to work with the Kharkov Electronic Services Portal?
The training of notaries public, in terms of work with the Electronic Services Portal of the city of Kharkov, is carried out by specialists from UC "Kharkov Data Center".
9. What kind of services can a notary public receive with the help of the Kharkov Electronic Services Portal?
With the help of the Electronic Services Portal of the city of Kharkov, notary public can receive the following services:
10. With the help of the Kharkov Electronic Services Portal, notary publics receive services on a paid basis?
No. Notaries public make transactions for free.
1. Who is an authorized user?
This is an authorized subscriber who, using electronic user identification, accesses the website in order to obtain the relevant certificate from the Registry.
2. How can a judge connect to the Kharkiv Electronic Services Portal?
In order to connect a judge to the Kharkiv electronic services portal, you must:
3. Who concludes an agreement on the provision of services for connecting to the website "Portal of electronic services of the city of Kharkov" judges?
The agreement on the provision of services to connect to the website "Portal of electronic services of the city of Kharkov" judge is between the Territorial Administration of the State Judicial Administration and the UC "Kharkov Data Center". This agreement is concluded for judges, the list of which is included in this agreement.
4. Where to get a sample contract for the provision of services to connect to the website "Portal of electronic services of the city of Kharkov"?
To get a sample contract for the provision of services for connecting to the website of the Kharkiv Electronic Services Portal, you must contact the Territorial Administration of the State Judicial Administration in the Enterprise Kharkov Date Center or call the hotline at 0-800-304-304, after Which specialists UC "KDC" send him a contract by e-mail.
5. What to do after receiving the contract from UC "KDC" by email?
After receiving the contract from UC "KDC" by e-mail, it must be studied, printed out in two copies, make a list of connected judges, the head of the Territorial Administration of the State Judicial Administration sign both copies and take to UC "KDC".
6. Where is the Kharkov Data Center enterprise located?
UC "Kharkiv Data Center" is located at: Kharkov, st. Kontorskaya 35.
7. Who sets up the software of the judges to connect to the Portal of electronic services of the city of Kharkov?
The software of the judges is set up by the specialists of the CPD. This can be done both remotely and with the departure of a specialist at the workplace of a judge.
8. Who conducts training of judges to work with the Portal of electronic services of the city of Kharkov?
The training of judges, in terms of working with the Electronic Services Portal of the city of Kharkov, is carried out by specialists from UC "Kharkiv Data Center".
9. What services can a judge receive with the help of Kharkov Electronic Services Portal?
With the help of the Electronic Services Portal of the city of Kharkov, notary public can receive the following services:
10. With the help of the Kharkiv Electronic Services Portal, do judges receive services on a paid basis?
No.Judges make transactions for free.
1. Who is an authorized user?
This is an authorized subscriber who, using electronic user identification, accesses the website in order to obtain the relevant certificate from the Registry.
2. How to connect to the Electronic Services Portal of the city of Kharkov utilities and government agencies?
In order to connect to the Electronic Services Portal of the city of Kharkiv, a utility or government agency must:
3. Who concludes an agreement on the provision of services for connecting employees of a utility company or a government agency to the “Kharkiv Electronic Services Portal” website?
The contract for the provision of connection services to the website of the Kharkiv Electronic Services Portal of employees of a utility company or government agency is concluded between such a utility company or government agency and UC Kharkiv Data Center after agreeing such connection with the Department of Registration of the Kharkiv City Council. This contract is for employees listed in this contract.
4. Where to get a sample contract for the provision of services to connect to the website "Portal of electronic services of the city of Kharkov"?
To take a sample contract for the provision of services to connect to the website "Portal of electronic services of the city of Kharkiv" you need to contact UC "Kharkiv Data Center" or to the hotline by calling 0-800-304-304, after which the specialists of UC "KDC" send the contract to the email address.
5. What to do after receiving the contract from UC "KDC" by email?
After receiving the contract from UC "KDC" by e-mail, it must be studied, printed in two copies, make a list of connected employees, the director of the utility or government agency sign both copies and take to UC "KDC".
6. Where is the Kharkov Data Center enterprise located?
UC "Kharkiv Data Center" is located at: Kharkov, st. Kontorskaya 35.
7. Who sets up software for employees of a utility company or a government agency to connect to the Electronic Services Portal of the city of Kharkov?
The software of employees of a utility company or a state institution is set up by the specialists of the enterprise “KDC” This can be done both remotely and with the departure of a specialist at the workplace of a judge.
8. Who conducts training of employees of a utility company or a state institution to work with the Electronic Services Portal of the city of Kharkov?
The training of employees of a utility company or a state institution, in terms of working with the Electronic Services Portal of the city of Kharkov, is conducted by specialists from UC "Kharkiv Data Center".
9. What services can an employee of a utility or government agency receive with the help of the Kharkov Electronic Services Portal?
With the help of the Kharkov Electronic Services Portal, employees of a utility company or government agency can receive the following services:
10. With the help of the Kharkov Electronic Services Portal, do the employees of a utility company or a government agency receive services on a paid basis?
No. An employees of a utility or government agency make transactions for free
1. Where to apply for registration of title to real estate?
The municipal enterprise "Kharkiv City Office of Technical Inventory" of the Kharkiv City Council.
Kharkiv, Mayd. Pavlovsky, 1/3.
(063) 55-67-800
(095) 55-67-800
(098) 55-67-800
2. What is the mode of operation of the "BTI" Municipal Enterprise?p>
Reception of subjects of appeal in the Communal Enterprise "Kharkiv City Office of Technical Inventory" of the Kharkiv City Council:
Monday, Tuesday, Thursday: 9:00 - 18:00, without break;
Wednesday: 9:00 - 20:00, without break;
Friday: 9:00 - 16:45 without break;
Saturday: 8:00 - 15:00 without break (except for acceptance of documents for conducting registration actions for legal entities and individual entrepreneurs).
3. How to obtain information from the state register of real estate?
For the information on the state register of real rights to real estate, the following documents are required:
What documents are required for state registration of ownership of the newly built real estate (apartment or car-parking or non-residential premises in a new building)?
(Paragraph 41 of the Decree of the Cabinet of Ministers of Ukraine "On the State Registration of Real Rights to Real Estate and their Encumbrances" of December 25, 2015, No. 1127)
For state registration of ownership of a newly built real estate, the following are filed:
A document confirming the assignment of a real property object address is not required when the state registration of ownership is carried out on an individual (mansion) dwelling house, a garden, a country house built on a land plot, the ownership of which is registered in the State Register of Rights
In this case, the applicant in the submitted application must specify the information on the cadastral number of the land plot.
What documents are required for state registration of ownership of residential buildings, garden, country houses built before August 5, 1992?
(Paragraph 42 of the Decree of the Cabinet of Ministers of Ukraine "On State Registration of Real Rights to Real Estate and Encumbrances" of December 25, 2015, No. 1127)
For the state registration of ownership of individual (mansion) houses, garden, country houses, household (private) buildings and structures, annexes to them, completed by construction until August 5, 1992, are filed:
A document regarding the assignment of a real property object address is not required when the state registration of the right of ownership is carried out on an individual (estate) residential building, a garden, a country house built on a land plot, the ownership of which is registered in the State Register of Rights. In this case, the applicant in the submitted application must specify the information on the cadastral number of the land plot.
What documents are necessary for state registration of ownership of an apartment, residential, non-residential premises, etc.), located in the cooperative?
(Paragraph 80 of the Decree of the Cabinet of Ministers of Ukraine "On State Registration of Real Rights to Real Estate and Encumbrances" of December 25, 2015, No. 1127)
For state registration of ownership of separate individually determined real estate (apartment, residential, non-residential premises, etc.), located in an object of immovable property, the construction of which was carried out as a result of the activity of the cooperative are filed:
In the case when the state registration of the right of ownership is carried out on separate individually determined real estate (apartment, residential, non-residential premises, etc.), located in the object of immovable property, the construction of which has been completed and taken into operation after January 1, 2013, In the relevant statement, the information about the registration number of the document on the acceptance into operation of the completed construction of the object is indicated in the corresponding application, and copies of the certified copy of the corresponding cooperative shall be submitted
What documents are required for state registration of ownership of individually located individually determined real estate (cottage, garage, etc.) located in a cottage, garage or other cooperative?
(Paragraph 81 of the Decree of the Cabinet of Ministers of Ukraine "On State Registration of Real Rights to Real Estate and Encumbrances" of December 25, 2015, No. 1127)
For the state registration of the right to own a separate individually determined real estate (dacha, garage, etc.), the construction of which was carried out as a result of the activity of a dacha, garage or other cooperative, in addition to the documents provided for in paragraphs 41 and 42 of this Procedure, the certificate of the relevant cooperative of membership is also provided persons in the cooperative and making such a member a co-operative contribution in full.
What documents are necessary for the state registration of property rights to real estate on the basis of the application of the heir for the deceased person?
(paragraph 66 of the Resolution of the Cabinet of Ministers of Ukraine "On the State Registration of Real Rights to Real Estate and their Encumbrances" of December 25, 2015, No. 1127)
For state registration of ownership on the basis of the application of the heir are filed:
Who can apply for registration of substantive rights on the basis of a court decision?
For the state registration of property rights on the basis of a court decision, an applicant may be the owner, another contractor, a party to the transaction, in which a substantive right has arisen, or the person authorized by them.
What documents are required in order to register the encumbrance of property rights (arrest), mortgages on real estate?
For the information on the state register of real rights to real estate, the following documents are required
Certificate of availability or absence of information on registered rights by 31.12.2012: list of required documents and terms of execution
Individuals (owner):
Individuals (heirs):
Issue of a certificate on the presence (absence) of property for a resolution on apartment registration individual: list of required documents
Individuals:
Preparation of a draft duplicate of the certificate of ownership, issued by the executive body on privatization of municipalities: a list of required documents
Individuals:
Issue of a copy of the certificate of the right of ownership issued by the districts of the city council of Kharkiv: a list of necessary documents and terms of execution
Individuals:
Entities: